Pleasant surprise

I hate(and cannot emphasize this enough) - how much I hate going to the bank.

1. I don’t know how to write a cheque
2. I get frazzled when I have to withdraw money from the bank instead of the atm
3. I have now learnt how to get a demand draft made (and still make mistakes some times)

Now you may consider me a spoilt brat - but with the comforts of online banking, standing in ques for ages is really not worth it.

Especially when you are dealing with a government bank.

Bureaucratic, extremely slow and just down right rude. Since I have got my account with a government bank (there are no private banks here) I absolutely HATE going to the bank.

I have fought with the manager at least 3 times. Trying to get a simple bank statement for my visa turned out to be such an ordeal.
I go bright and early to find out, how I can go about getting a bank statement I am told to come back at 3 pm, to meet the accountant. I ask whether I should bring any documentation. I am told NO. I come back at 3 pm, to be told by the accountant that I need to a letter. When I say that I was told I did not need one, he screams at me for thinking I can waltz into the bank and act like a big shot. I then decided to just get this thing done with and ask whether I can get a piece of paper to write the letter. He then says - we are a bank not a stationers
(Intellectual Goddess was with me and could see my blood boil)

This is when I lost my temper and threw a diva tantrum (watch out biatch) !!!

So understandably, when I had to go to the bank to tell them I needed a new pin number for my debit card and get a demand draft made - I would be in for an hour of waiting and extremely high levels of frustrations.

With a deep breath I walk in, telling my self to remain calm. I am told to go to this new guy, to discuss my debit card issue.

I give him my letter; I have come prepared this time. Letter and pass book ready for display. He takes the letter, reads it - says it will take a week to process and will get a new pin next week. That was quick I thought maybe it wont be as bad as I thought. I go to get a demand draft slip and am standing in line to get it done. He calls me back again, confirms that the email has been sent. Seeing the demand draft slip in my hand, takes it from me.

He by passes all the lines and gets my slip verified and hands me my demand draft in less than ten minutes along with my updated pass book.

I was flabbergasted. I have never had such amazing service. Kudos to him for renewing my faith in government banks. If only the government hired more people like that !

And I come back to the office to find out he has made banking a pleasant experience for others as well.